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The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone / Ryan Dowd.

By: Material type: TextTextPublisher: Chicago : ALA Editions, 2018Description: xv, 248 pages : illustrations ; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780838916261 (paper : alk. paper)
Subject(s): DDC classification:
  • 021.2 23
LOC classification:
  • Z711.92.H66 D69 2018
Contents:
Introduction: Who am I? Who are you? -- Homelessness and empathy -- Top ten homeless myths -- Homeless people are (not) just like you -- Empathy: the psychological, neurological, and social bases for it -- Empathy-driven enforcement -- Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Special situations -- Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Beyond problem-solving -- Advice for managers and leaders -- How best to help homeless patrons -- The end of homelessness.
Summary: "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" -- Provided by publisher.
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
BOOK Meaford Public Library Professional Books Non-fiction Prof 021 .2 Dowd (Browse shelf(Opens below)) Available 24864
Total holds: 0

Includes bibliographical references and index.

Introduction: Who am I? Who are you? -- Homelessness and empathy -- Top ten homeless myths -- Homeless people are (not) just like you -- Empathy: the psychological, neurological, and social bases for it -- Empathy-driven enforcement -- Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Special situations -- Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Beyond problem-solving -- Advice for managers and leaders -- How best to help homeless patrons -- The end of homelessness.

"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" -- Provided by publisher.

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